What is Amazon Courtesy Credit Balance and How to Get it?

What is Amazon Courtesy Credit Balance and How to Get it?

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If you are a frequent amazon customer, there are times when you might see courtesy credit balance on your account. Usually it changes from $1 to $50. If you find these amazon courtesy credit balance during checkout, you might wonder where this charge balance came out. Seeking amazon forums, you could see a good deal of people asking where this amazon courtesy credit balance came from? , what’s this balance means? , Do amazon courtesy credit balance perish? , Can I use these promotional equilibrium for buying all products?

Who does not like free money? But we surely should know the origin of it right and that would raise a question — What’s Amazon courtesy credit? In this guide, we’ll be answering some of the questions that you might have regarding the agreeing credit on Amazon. We’ll attempt to help you understand what’s Amazon courtesy credit? So here we are with more info about amazon courtesy credit balance. Simply telling, these courtesy credits are promotional credits given to a client for a variety of reasons and as part of promotional activities.

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FAQ related to courtesy credit balance

Is the gift card balance is same as courtesy credit balance?
No. Both gift card and courtesy credit are different. You cannot exchange, courtesy credit for a gift card.
Is PROMO CODE same as courtesy credit?
No. Both Promo code and gift card are different. Promo Codes can apply for products above certain price, but courtesy credit can be applied for any price products.


How comes these credits?
Usually these amounts are credited due to delay in shipping your products. Sometimes, there may occur delay for product delivery even for prime members. To make it balance, they will provide courtesy credit to the account holder. The amount you receive will depend on the cost and type of product you ordered.
Can I use Both Gift card and courtesy credit for same product?
Yes you can. You can use both of them if the item is eligible for applying both offers.


If you are a prime member and you opt normal shipping instead of amazon’s quick 2 day shipping, they offer you some courtesy credits. Normally these credits are given to items which are not physical. One important thing to be noticed is that, these credits will be available only for items which are sold by amazon. You won’t get these offers for third-party sellers. Based on some customer opinion, amazon has limited providing courtesy credit for items sold under toys and games category.

What is Amazon Courtesy Credit?

Amazon Courtesy Credit is a discretionary mechanism used by the e-commerce giant Amazon. It can be issued to an account as a response to poor service by the company, any sort of complaint resolution, as a thank you etc.

Sometime, you may receive an email notification informing you about the courtesy credit in your Amazon account. However, in some cases, it just gets added to your account with no prior intimation at all.

Amazon courtesy credit is different than an Amazon Gift Card or Amazon Promotional balance. Hence the courtesy credit and the gift card or promotional credit may not combine and apply to the same order but in some cases, they do work in tandem.

Some users received Courtesy Credit balance to make up for a late delivery while some others got it for delays that occurred during placing an order or maybe as a way to pacify the customer’s disappointment.

To put things simply, Amazon courtesy credit is given out as part of promotions that are run by the E-tailer or as an apology to aggrieved customers. Whom to give this credit is completely at Amazon’s internal policies and discretions.

How to Get Amazon Courtesy Credit Balance

As mentioned earlier Amazon courtesy credit is a discretionary tool used by the company and hence it isn’t easily available to everyone. Moreover, if you ordered a product which is fulfilled and delivered by Amazon with Amazon next day delivery but you didn’t receive the product on time then you are most likely eligible to get Amazon courtesy credit balance.

If you order a product with gift wrapping and if it arrives without a wrap or you have a bad experience with the customer service team then you are also eligible for receiving the Courtesy Credit on Amazon however it is a specific rule as to when the Amazon courtesy credit is supposed to be given out and it completely depends on the agent you get assigned or to the one who is handling your query.

Usually, it varies from $1 to $50 courtesy credit. But in most cases, a $5 or $10 or $20Amazon courtesy credit is applied to a customers account if their delivery is way past the due date and depending on the severity of the delay a courtesy credit is given out.

I hope the above explanation helped you in getting the answer to your questions – What is Amazon courtesy credit balance and how to get it? Now let’s take a look at some frequently asked questions related to the courtesy credit on Amazon.